Shipping policy

At Mitzy.in, we aim to deliver your orders in a timely, safe, and reliable manner. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods, festivals, or sales, processing times may be slightly extended.

Shipping Locations

  • We currently ship across India.

  • International shipping is not available at this time.

Estimated Delivery Time

  • Orders are typically delivered within 3–8 business days, depending on your location.

  • Delivery timelines are estimates and may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before payment.

  • Free shipping offers, if any, are subject to change without prior notice.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.

  • You can use this link to monitor the delivery status of your order.

Delays & Unforeseen Circumstances

Mitzy.in is not responsible for delivery delays caused by:

  • Courier or logistics partner issues

  • Natural disasters or extreme weather conditions

  • Government regulations or restrictions

  • Incorrect or incomplete address details provided by the customer

Incorrect Address Details

  • Please ensure all shipping details (address, phone number, PIN code) are accurate at checkout.

  • Mitzy.in will not be liable for delays or non-delivery due to incorrect information provided by the customer.

Damaged or Lost Orders

  • If your order arrives damaged, defective, or tampered with, please contact us within 48 hours of delivery with proper photo or video proof.

  • In rare cases of lost shipments, we will coordinate with our courier partners to resolve the issue as per their investigation process.

Partial Shipments

  • In some cases, items from the same order may be shipped separately due to availability or logistics constraints.

  • You will be informed if your order is shipped in multiple packages.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: abirmahanty25@gmail.com
Website: https://mitzy.in